Refund policy

Thank you for shopping with Linea Jewels. We are committed to providing high-quality products and an exceptional shopping experience. Please review our policy below regarding refunds, returns, and order cancellations.

If your item arrives damaged, defective, or if you received the incorrect product, please notify our customer support team within fourteen (14) calendar days of delivery.

To expedite your claim, please contact us using the chat button in the corner of the screen with the following information:

Upon verification by our support team, we will immediately arrange for a complimentary replacement product to be shipped to you at no additional cost, or issue a full refund to your original method of payment. You are not required to return the damaged item to us.

To maintain our highly competitive pricing and our direct-from-fulfillment-center delivery model, we do not accept standard returns or exchanges for buyer's remorse. This includes instances where a customer changes their mind, decides they no longer want the item, or selects an incorrect size, color, or variant.

Please review all product descriptions, specifications, and sizing charts carefully before finalising your purchase.

Please do not attempt to return any items to the sender's address listed on your original shipping label or package. Our fulfilment partners utilise automated, overseas logistics hubs that cannot process or track unannounced incoming mail. Any packages returned to the origin address without prior written authorisation from our support team will be lost and cannot be refunded or credited.

Because our automated system transmits orders to our fulfilment partners immediately to ensure fast shipping times, we can only accommodate order cancellations or changes within twelve (12) hours of purchase.

Once this twelve-hour window has closed, the order has entered our processing cycle and cannot be altered, canceled, or refunded mid-transit.

We provide end-to-end tracking for all shipments. In the rare event that your package is lost in transit or fails to arrive within 30 calendar days from the original shipment date, please contact us. We will initiate an investigation and offer you the choice of a full refund or a priority reshipment.

Once a refund is approved by our support team, the credit will be automatically applied to your original payment method. Please allow three to five (3–5) business days for the transaction to process and reflect on your banking or credit card statement, depending on your financial institution's processing speeds.