Shipping policy

Thank you for shopping at Linea Jewels. We are dedicated to delivering your items as quickly and efficiently as possible. Please review our shipping policy below to understand our transit times, tracking procedures, and delivery guarantees.


1. Order Processing Time

All orders are processed and transmitted to our fulfillment partners within 1 to 3 business days (excluding weekends and major holidays). You will receive a automated notification email with your tracking details as soon as your order has been dispatched from our fulfillment center.


2. Standard Shipping & Delivery Timelines

To provide you with competitive pricing, we ship our merchandise directly from international fulfillment centers. Please refer to our estimated delivery windows based on your destination:
  • United States & Canada: 7 – 15 business days
  • United Kingdom & Europe: 7 – 12 business days
  • Australia & New Zealand: 10 – 18 business days
  • Rest of the World: 15 – 25 business days
Please note: These timelines are estimates. Actual delivery times may vary slightly due to seasonal carrier delays, regional logistics volumes, or customs processing updates.


3. Order Tracking

Every order includes end-to-end milestone tracking. Once your package is shipped, your confirmation email will contain a tracking number and a link to trace your delivery.
Tracking information may require 2 to 5 business days to update in the carrier's system after your initial notification. If your tracking number does not display information immediately, please allow a few days for the international hub to scan the package.


4. Multiple Package Shipments

If you purchase multiple different items in a single transaction, they may be fulfilled by different partner warehouses. To ensure you receive your goods as fast as possible, your items may arrive in separate packages and at slightly different times. You will receive individual tracking numbers for each package at no extra cost.


5. Customs, Duties, and Taxes

The Willcox Brothers is not responsible for any customs fees, import duties, local taxes, or brokerage fees applied to your package upon entry into your destination country. All fees incurred during or after shipping are the sole responsibility of the customer.


6. Lost Package & Delivery Guarantee

We guarantee the delivery of your purchase. If your package is confirmed lost by the carrier, or if it fails to arrive within our maximum delivery window of 30 calendar days, please contact our support team using our chatt button in the corner. We will immediately issue a full refund or arrange a priority replacement shipment.


7. Incorrect Address Disclaimer

Buyers are responsible for providing a secure and accurate delivery address at checkout. If a package cannot be delivered due to an incorrect, incomplete, or invalid address provided by the customer, we cannot issue a refund or a free replacement. Please review your shipping information carefully before finalizing your order.